Key2benefits com

About KeyBank

KeyBank, the subsidiary of KeyCorp, is the only major Cleveland-based regional bank. It is listed in 25th place in the list of largest banks throughout the United States. Key Bank's customer base covers small business, corporate, retail, and investment clients.

KeyBank holds around 1,197 branches and approximately 1,572 ATMs, which are located in Alaska, Connecticut, Colorado, Delaware, Idaho, Florida Illinois, Iowa, Indiana, Maine, Massachusetts, Maryland, Minnesota, Michigan, New Jersey, Ohio, New York, Oregon, Rhode Island, Pennsylvania, Texas, Utah, Virginia, Vermont, Washington, and Washington D.C.; KeyCorp manages business offices in total 39 states. Based on its 2019 revenue, KeyBank is ranked at 412th place on the 2020 Fortune 500 list.

What is the Key2benefits card?

KeyBank has its branded card, known as a Key2Benefits prepaid card which is a prepaid debit card type issued to customers at the direction of their state agency. Clients will receive a key2benefits card if they have enrolled in one of the following programs, such as:

  • Unemployment Insurance
  • Workers’ Compensation
  • Child Support Payments
  • Housing Authorities
  • State Supplement Assistance
  • Temporary Assistance to Needy Families
  • Adult Public Assistance; General Assistance
  • Crisis Intervention
  • Pension Funds.

The Key2Benefits card can also be used to make purchases anywhere where Mastercard debit cards are allowed to use. KeyBank clients may use key2benefits card for phone, online, and mail order purchases. They can also use the card to withdraw cash at credit unions, banks, ATMs, or by getting cash back at participating retailers. Be wary that the funds are automatically deducted from the Key2benefits card balance.

How to activate key2benefits card

For clients security and safety, the best way to activate the key2benefits card is to call directly to the number on the back and then follow the instructions. To activate the key2benefits card, cardholders will be asked to provide:

  • Card number
  • Last 4 digits of SSN - Social Security number
  • CVV, the 3-digit number on the back of the key2benefits card.

To activate the card, do the following:

  • Call the number displayed on the backside of the key2benefits card; the cardholder will hear a welcome greeting.
  • Click 1, “I have a card”
  • Then select 1, “To activate your card”
  • You can either key in or speak key2benefits card number
  • You will be required to self-select a PIN or a personal identification number for key2benefits card use at merchant point-of-sale (POS) and ATMs locations to get cashback with purchase.

How to login to

Your card must be activated and a PIN set to enrol into If you have not activated your card, call the number on the back of your card and follow the prompts to do so. Besides, you should be aware of the fact that your keu2benefits card account number is the number that is printed on the card. You should use that number when asked to provide your card number while logging on to its website or even when calling the number on the back of the key2benefits card.

If your card is already activated and you have a set PIN, then you will be enabled to use Here the instructions to follow:

Step 1 – Visit

Step 2 – Enroll on the first 9 digits of your card number.

Step 3 – Select “Submit”.

Step 4 – Click on the "New User? Enroll Now!" button located at the bottom of your screen.

Step 5 – Now enter:

  • 16-digit card number
  • PIN
  • Card Security Code (you can find this code on the back of the key2benefis card, on the right-hand of the signature field. Note that it is three numbers).

Step 6 – In the "Enter the code as it appears in the shaded area" type in the code which proves that it's a valid transaction.

Step 7 – Select “Continue”. As soon as you enter the information, you will be asked to set up a User ID and Password for future use.

Below you will find how you log into

Step 1 – Visit

Step 2 – Type in the first 9 digits of your card number.

Step 3 – Select “Submit”.

Step 4 – Now enter your User ID and Password. (Note, if necessary, you can use the “Forgot Your User ID” or “Forgot Your Password” to rest ID or password).

Step 5 – Finally, select “Continue”.

How to reset key2benefits card PIN

If you need to reset your PIN you can do it via using, or immediately call the automated phone system and follow the below-listed options.

  • To recover PIN using

Step 1 – Log in to your account at

Step 2 – Choose “Change PIN” in the left-side menu.

Step 3 – Now the "Change PIN" options screen will display on your screen.

Step 4 – Enter your previous PIN only once and then enter a new PIN twice for confirmation.

Step 5 – Select “Submit”.

  • To recover PIN using the automated response service:

Step 1 – Dial the number provided on the back of the key2benefits card.

Step 2 – Press 1 “I have an existing card” option.

Step 3 – Then, again press 1 to choose the "Activate, obtain balance, review transactions, or other cardholder information" option.

Step 4 – Enter your card number, with 4 digits of SSN, and then CVV.

Step 5 – Select 'Change PIN'; then you will be asked to type in a 4-digit PIN, and then re-enter your new PIN for validation.

How to check the balance of key2benefits card

If you want to check the Key2Benefits card balance online, then you will need to have an activated card and be also enrolled in To do so, log in to your account at Your key2benefits card balance will display on the top right-side corner of your screen. If you do not have internet access, you can check your key2benfits card balance without a transaction fee by directly calling the number given on the back of your card. The call service centre is accessible 24/7.

How to check key2benefits card status

Around 2 – 3 weeks after you enrol key2benefts by your state agency, you will receive a Key2Benefits unemployment card via mail. You will get a key2benefits card in a plain white envelope, and then you may start using your card once you activate it.